1. Training AI on Business Documents & PDFs
Generic chatbots hallucinate answers. Vridhi AI agents are strictly grounded in your company's verified business files, pricing sheets, product catalogs, and policies:
Upload product brochures, service catalogs, legal terms, and rate cards. The AI parses tables, headings, and clauses with high accuracy.
Point Vridhi to your documentation or FAQ URL. The crawler recursively ingests help articles and keeps answers synchronized.
If a visitor asks about something not in your knowledge base, the bot politely clarifies and triggers a human handoff instead of making up false information.
2. Real-Time Live Agent Handoff & Audio Alerts
When a high-ticket prospect says “I want to talk to a human”, waiting hours for an email follow-up kills the deal. Vridhi AI features an instant real-time live handoff pipeline:
How the Live Takeover System Works:
- Automatic Intent Detection: Triggered whenever a user clicks “Talk to Human” or types keywords like “talk to person”, “representative”, or “call me”.
- Audible Web Audio Chime: Plays a pleasant, two-tone synthesizer chime on the admin's browser even if the dashboard tab is in the background.
- Floating Desktop Card: Displays a glowing red notification card showing the visitor's location, chatbot name, and preview of their last message.
- 1-Click Takeover: Clicking “Open Live Chat” immediately transfers control to the human agent, silencing the AI bot and allowing seamless live two-way messaging.
3. Embedding the Live Chatbot on Your Website
Add Vridhi's floating widget to any website (WordPress, Shopify, Webflow, React, Next.js, or HTML) with a single script tag before the closing </body> tag:
<script src="https://tryvridhi.com/api/widget/script?botId=YOUR_BOT_ID" defer></script>Frequently Asked Questions About AI Chatbots
Does the chatbot work on WhatsApp as well as websites?
Yes! You can link your trained AI agent to your official Meta WhatsApp number. When prospects message your WhatsApp line, the AI answers using the same document knowledge base, captures leads, and notifies your team.
Can multiple team members receive live handoff alerts?
Yes. All logged-in team members with admin or agent roles receive the audible chime and popup alert simultaneously. The first agent to click “Take Over” assigns the conversation to their active live session.