Privacy Policy

This Privacy Policy ("Policy") describes how Vridhi ("Company," "we," "us," or "our") collects, uses, protects, and discloses your personal information when you access our website, platform, and services (collectively, the "Services"). By using the Services, you consent to the data practices described in this Policy.

1. Information We Collect

To provide and improve our Services, we collect several types of information:

• Personal Information: Information that identifies you, such as your name, email address, phone number, and billing information when you register for an account or subscribe to our Services.
• Usage Data: Information automatically collected when you access the Services, including IP addresses, browser type, device information, operating system, and pages visited.
• Customer Data: Data and contacts you import, process, or manage using our platform for your lead generation and outreach campaigns. We process this data strictly on your behalf as a data processor.

2. How We Use Your Information

We use the collected information for purposes that include, but are not limited to:

• Providing, operating, and maintaining our Services.
• Processing payments and managing your account subscriptions.
• Communicating with you regarding updates, technical notices, security alerts, and support messages.
• Analyzing usage patterns to improve the functionality and user experience of our Services.
• Detecting, preventing, and addressing fraud, security breaches, or technical issues to protect our Company and users.

3. Sharing and Disclosure of Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your information only under the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our Services, conducting our business, or processing payments, subject to strict confidentiality obligations.
• Legal Requirements: We reserve the right to disclose your information if required by law, court order, subpoena, or to protect the rights, property, or safety of the Company, our users, or others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your information and Customer Data from unauthorized access, loss, misuse, or alteration. However, no method of electronic storage or transmission over the Internet is entirely secure. The Company cannot guarantee absolute security and assumes no liability for unauthorized access to our servers or databases.

5. Your Data Rights and Responsibilities

You retain all rights to the Customer Data you process through our Services. You are solely responsible for ensuring that you have obtained all necessary consents and legal rights to collect, use, and process such data under applicable laws (including GDPR, CCPA, etc.). The Company claims no ownership over your Customer Data and processes it solely to provide the Services.

6. Retention of Data

We retain your personal information and Customer Data only for as long as your account is active or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Policy

The Company reserves the right to modify or update this Privacy Policy at any time at its sole discretion. We will notify you of any material changes by posting the updated Policy on this page. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team at: